IT Support Technician, 1478 –

  • TYPE: Full-Time, Permanent
  • SALARY: £38,000

About the Role: The IT Support Technician provides technical support for automated material handling software systems and equipment in warehouses and distribution centres.

You will receive

  • competitive salary (in-line with your level of experience)
  • desirable benefits package
  • enhanced holiday
  • enhanced pension contributions
  • a superb wellbeing programme.

This role will be Working from home (WFH) however, occasional customer visits may be required if the issue is not able to be resolved remotely.

Using an array of technical tools, you will be

  • identifying and resolving issues with Warehouse Management Systems (WMS) and Material Flow Systems (MFS)
  • escalating to the appropriate team for resolution
  • you will monitor and troubleshoot server availability and update software as needed
  • you will be responsible for designing test scenarios to identify system issues
  • training internal and external customers to increase their system knowledge and prevent issues from recurring
  • you will be creating documentation and training materials for system users and system service & maintenance reports


  • At least 1-year in a technical field with at least 1 year in application support
  • BSc qualification in computer science IT engineering or equivalent
  • Java Development/support is desirable
  • SQL Knowledge is essential
  • Computer literate with experience of standard office products
  • Excellent troubleshooting skills
  • Worked in a commercial support environment
  • Warehouse knowledge would be an advantage

About Us: Wills Consultants is an independent recruitment consultancy specialising in finance, office professionals and engineering positions. Wills Consultants has an extensive client base that ranges from the thriving SME sector through to national and international PLCs.

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